Return & Exchange Policy
At Aelfric Eden, we want you to feel confident and happy with every purchase. If something isn’t quite right, we’re always here to help.
You may request a return or exchange within 30 days of receiving your order, as long as the item meets the return requirements below.
💛 Before You Start Your Return
⚠️Who pays for return shipping?
A prepaid return shipping label is available ONLY for eligible U.S. and U.K. orders that purchased Worry-Free Purchase Protection at the time of checkout.
For all other orders, the customer is responsible for arranging and paying for return shipping.
|
Your Order |
Worry-Free Purchase |
Return Shipping |
|
United States |
✅ Purchased |
FREE prepaid return label |
|
United States |
❌ Not purchased |
Customer pays return shipping |
|
United Kingdom |
✅ Purchased |
FREE prepaid return label |
|
United Kingdom |
❌ Not purchased |
Customer pays return shipping |
|
🌎 Other countries |
✅ Purchased |
Customer pays return shipping |
|
🌎 Other countries |
❌ Not purchased |
Customer pays return shipping |
Please note: Worry-Free Purchase provides Return Protection only for eligible U.S. and U.K. orders. For orders shipped to other countries, Worry-Free Purchase provides Delivery Protection but does not cover return shipping.
We hope this makes it easy to understand whether your order qualifies for a free return label. 💛
Return Eligibility
To be eligible for a return or exchange:
· The return request must be made within 30 days of delivery.
· Items must be unworn, unwashed, and in their original condition.
· All original tags must still be attached.
· Items must not show signs of wear, washing, damage, stains, or alterations.
· A valid tracking number is required for all returns.
If an item does not meet these requirements, the return may be declined and the item may be sent back to the customer at the customer's expense.
Items That Cannot Be Returned or Exchanged
The following items are not eligible for return or exchange unless there is a verified manufacturing defect:
· Mystery Boxes
· Accessories
· Clearance or Final Sale items
· Items marked “Final Sale” on the product page
· Orders fully paid with store credit or discount codes, where stated at checkout
· Returns processed under Option 3, where the customer pays the price difference for a replacement item
· Replacement or exchanged items from a previously approved return
One Return or Exchange Per Order
Each order is eligible for one return or exchange request only.
Once a return or exchange has been completed:
· Any replacement or exchanged item will be considered final sale.
· Store credit issued from a return is final and cannot be exchanged for cash.
· Additional return requests for the same order will not be accepted.
Worry-Free Purchase Protection
Worry-Free Purchase is an optional protection that gives you additional peace of mind. Coverage depends on the destination of your order.
U.S. & U.K. Orders
For eligible orders shipped to the United States or United Kingdom, Worry-Free Purchase includes Return Protection and Delivery Protection.
Return Protection
If you purchased Worry-Free Purchase:
· You may request an eligible return or exchange within 30 days of delivery.
· A FREE prepaid return shipping label will be provided for approved eligible returns.
· Return shipping costs are covered, subject to the applicable coverage and approval.
· The returned item must meet all return eligibility requirements.
Important: The free prepaid return label is available only for eligible U.S. and U.K. orders with Worry-Free Purchase.
If you did not purchase Worry-Free Purchase, you may still request an eligible return, but you will be responsible for the return shipping cost.
Delivery Protection
Worry-Free Purchase also provides delivery protection for eligible orders.
1. Lost Package
Orders that have not been delivered within 30 days after shipment.
2. Delivered but Not Received
Claims must be submitted within 7 days of the delivery date.
3. Package Damage
Damage must be reported within 7 days of delivery and must include clear photo evidence.
4. Shipping Delay Compensation
Compensation: $5 per eligible order.
Eligibility: Eligibility is determined automatically based on the applicable shipping route and tracking information.
Claims: Eligible claims must be submitted through the Worry-Free Purchase Protection service within 90 days of becoming eligible. Claims are reviewed and processed by the protection service. Approved compensation will be issued through the protection service.
🌎 International Orders
For orders shipped outside the United States and United Kingdom, Worry-Free Purchase provides Delivery Protection only.
Depending on the applicable coverage, this may include:
· Lost packages
· Delivered but not received
· Package damage
· Shipping delay compensation
Important: Return Shipping for International Orders
Worry-Free Purchase does NOT cover return shipping for international orders.
Customers are responsible for arranging and paying for the return shipment for all international orders, including international orders that purchased Worry-Free Purchase.
Exchanges
Once your return has been received and approved:
· An eligible exchange item will be shipped at no additional shipping cost, subject to availability.
· If your requested item is unavailable, we may offer store credit or a refund.
Refunds
Once your return has been received and approved, your refund will generally be processed within 1–3 business days.
Please note:
· Original shipping fees are non-refundable.
· Import duties, taxes, and customs fees are non-refundable.
· A valid tracking number is required for all returns.
· Returns sent without tracking may not be eligible for refund processing.
· Refunds will be issued to the original payment method unless otherwise stated.
How to Start a Return or Exchange
We’re happy to help! To start a return or exchange, please contact us at:
info@aelfriceden.com (all returns are done via email)
Please include:
· Your order number
· The item(s) you would like to return or exchange
· Style name or SKU
· Order confirmation or packing slip
· Preferred exchange item, color, and size, if applicable
· Reason for the return or exchange
Our Customer Service Team will review your request and provide the next steps.
Please do not send your return before receiving return instructions from our team.
Important Return Shipping Reminder
To keep things simple:
FREE PREPAID RETURN LABEL = U.S. or U.K. order + Worry-Free Purchase + approved eligible return.
ALL OTHER RETURNS = Customer pays the return shipping cost.
This includes:
· U.S. orders without Worry-Free Purchase
· U.K. orders without Worry-Free Purchase
· All international orders, including those with Worry-Free Purchase
We strongly recommend using a trackable shipping service when returning an item.
Aelfric Eden is not responsible for return packages that are lost or damaged in transit when the customer is responsible for arranging the return shipment.
Missing Orders
If your order has not arrived within 45 business days, please contact us for assistance.
We will investigate the shipment and provide a resolution where applicable.
For orders covered by Worry-Free Purchase, eligible delivery-related claims may also be submitted through the Worry-Free Purchase Protection service within the applicable claim period.
Additional Terms
· Store credit has no cash value and cannot be redeemed for cash.
· Return and exchange eligibility is subject to the requirements outlined in this policy.
· We reserve the right to deny returns or exchanges that do not meet the requirements of this policy.
· Worry-Free Purchase claims are reviewed and processed by the protection service according to the applicable coverage terms.
If you have any questions about whether your order qualifies for a prepaid return label, please contact our Customer Service Team before sending your return. We’re always happy to help! 💛